|Delivery Method||Charge||Delivery Time|
|Standard Delivery||FREE (all orders)||within 7 working days|
|Express Delivery||£3.95||4-5 working days|
From time to time, our products maybe out of stock. We will contact you immediately to provide you with an estimated time of delivery.
Any orders placed during Christmas, bank holidays and weekends will be processed the following working day and may affect delivery times of the order.
Please be available to sign for express delivery orders.
We will send all UK orders via Royal Mail Tracked 48 Service.
We do not process orders to PO Box addresses.
Refunds and returns
Should your order appear to be damaged or faulty, please contact 0845 459 0577 or email firstname.lastname@example.org. We must be notified within 24 hours of receipt of delivery and returned within 5 working days . We are unable to accept products outside of this timeframe.
In the event you have changed your mind, you have the right to cancel within 14 days of receipt. The product must be unused and intact of original packaging and returned within 14 days of receipt. Please send this via Royal Mail tracking service as we are not responsible for any items lost through delivery. Please note: any items that have been opened, we are unable to issue a refund.
A refund or exchange will be processed upon receipt of items deducting any cost incurred by Arden Clinic for initial delivery.
We are unable to accept any liability for incorrect information provided by customer i.e. Name/address, should the order is returned to us. A refund of the order will be processed excluding delivery charges.
Please send your returns to Arden Clinic, Woodroyd Medical Centre, Greenway Road, Bradford, BD5 8EL.